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Privacy Policy

Your statutory rights are not affected. Gaining a prospective customer's confidence on line is very difficult. Please take a couple of minutes to read through these notes so that it will put your mind at rest. We are an established shop, our reputation is very important to us. 8 out of 10 of our new customers come from recommendation and we hope to keep it this way.

We will occasionally advise you of some special Props & Frocks offers, or events, that may be of interest to you

To process your order correctly and give you the top quality service you deserve we do need to take some of your details. We are committed to protecting your privacy and we comply with he data protection laws in the UK. Our policy may change to keep us up to date with new laws as they come in. Any changes will be listed on out Terms & Conditions page.

We will NEVER sell, trade or rent your personal information to other companies. We hate spam as much as you do!

So, What Information Do We Need?

We will need basic information such as your name, email address and delivery address. We would also like to have a telephone contact number (just in case we should need to contact you regarding your order). Please give us a contact email or telephone number that we will be able to contact you straight away, as if we are unable to contact you it will delay your item being despatched.

You will be required to put your card details on the payment page. This information is then encrypted and we do not have access to your card details at any time. For more information about card security.

How Do We Use Your Information?

Your personal information will be used by us in accordance with the current Data Protection laws and to process your order and deliver a fantastic service. We will keep in communication with you until we know that you are truly satisfied. We may also request you to complete a customer satisfaction survey as this helps us to develop the site and improve our customer service.


Cookies are used by most websites. It is our way of seeing how our customers use the site and which sections are proving to be the most popular. This information helps us to plan if we can offer more of a selection in the popular parts of the site. Cookies are not used to gather any personal information and the information that is gained is completely anonymous.