Postage & Delivery

We will contact you via email to advise you that your consignment has been despatched (and relevant tracking details, if applicable). Whatever your upgrade shipping method we use will always require a signature on arrival..

Please note, we cannot be held responsible for incorrect information (address, post code, telephone number, e-mail address, product, size & colour) keyed in by you or your agent. Redirection or return will involve additional costs.

Orders received by 3.45pm will normally be despatched on the same day (subject to stock availability). During very busy periods, items may be despatched the following working day. As there is no delivery service on Saturday, Sunday or bank holidays, we cannot ship on these days.

Orders received after 3.45 pm may be sent out the following day, especially during busy times.

We can dispatch orders prior to bank holidays and weekend, to be delivered on the first or second working day following (depending on the delivery service you have requested).

Deliveries are subject to stock availability. (We are a retail shop as well, and stock is sold from our premises 7 days a week. We endeavour to make sure that our stock is correct, but sometimes this may not be the case.) If we have a problem with your order such as unavailability of an item we will contact you, providing the details you have keyed in on your order are correct.

If Props & Frocks has contacted you regarding your order, and receives no reply from yourself within 7 days, it will be presumed that you no longer require the items, and the order and payment will be voided.

Telephone Orders

There is no additional charge for telephone orders, as you may wish to have a verbal discussion with our skilled operatives (i.e. colour, size etc.)

We can take your order on weekends and some bank holidays (please check our opening times). At busy times you may need to leave a message and one of our team will ring you back.

International Orders

Please contact us to confirm the shipping cost

Large Orders (Mascots & Corporate)

Collection Service

Goods can be collected from our shop in Rectory Lane, Battlesbridge, SS11 7QR.

If you chose to collect, please telephone or e-mail your order through to us. The goods will be available for collection once you have received an email, or telephone call, confirming that the items are ready. Please do not go to the shop unless you have been told your goods are ready, or you may have a wasted journey. Goods can only be collected during normal shop opening times. Goods must have been paid for in full prior to the collection. You will be charged the 'Shop Price' for all orders collected from the shop. Website price only applies to items sent out via one of our shipping agents.

Please Note: We will not accept any returns at the shop. You must contact us for a 'Returns Reference Number' and arrange to send the item back, as per our Returns Policy

Refused or 'Return to Sender' Deliveries

Our courier will only attempt delivery twice. If the item cannot be delivered or is refused, we will incur an additional shipping charge. We reserve the right to apply a £9.75 return carriage and administration fee.

What Happens if I Am Not In When A Signature Is Required?

The courier should leave you a card to advise that they have attempted delivery. The card will give you the information of what to do next.

Interlink will ask you to contact them to arrange re-delivery. Please Note: Interlink will only attempt to deliver twice. If you are carded for a second time, the item will be returned to the depot. If you do not contact them it will be returned to us. This will incur a 'Return to Sender' charge.

Please remember you can always give us a different address for delivery, it does not have to be the card's billing address.

Some of our shipping options do give you the option to recommend a ‘safe place’ to leave your item. This is at the driver’s discretion , and will only be left, if it is deemed safe to do so. Any goods left in this way are the responsibility of you for any potential loss, damage or theft. Props & Frocks Limited, or the carrier of our choice, cannot be held liable in any way whatsoever.